Values and principles

We define our conduct – both internally and externally – on the basis of the following seven principles:


1. CUSTOMER AND SUPPLIER RELATIONS

  • The spirit of partnership is the basis of our collaboration with our customers and suppliers.

2. COMMITMENT TO QUALITY

  • We constantly reassess our management system and keep developing it further.
  • Our corporate actions and the procurement of our products are guided by high quality standards.

3. FOCUS ON EMPLOYEES

  • Our employees are our top priority and we act accordingly.
  • We promote the personal growth of all our employees through bespoke training and advanced training.
  • We offer our employees a modern infrastructure.

4. OPENNESS AND HONESTY

  • We deal with each other openly, respectfully and honestly.
  • To us, respect also includes keeping agreements, adhering to schedules and punctuality.
  • We call on all our employees to practise open communication.
  • We issue information according to the recipients’ rank and as required by the specific situation.
  • We foster a culture where criticism and conflict are allowed and therefore treat problems objectively rather than personally.

5. GOVERNANCE

  • We govern on the basis of target agreements.
  • We control and enforce corrective measures.
  • We stand by our decisions and carry them out.
  • We delegate maximum responsibility and duties, thus promoting the personal responsibility of all employees.
  • We employ teamwork on a project-by-project basis.
  • We serve as role models.

6. PRODUCT KNOWLEDGE

  • Knowledge of our products shows us the way to the future.
  • We collect, refine and sell knowledge of our products for the mutual benefit of our customers and ourselves.

7. BELIEF IN ENJOYMENT IN MODERATION

  • We believe in enjoyment in moderation.

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